Great Rep To Work With
Been working with PICS Telecom for years. Wonderful company and Bill McAuliffe is a great rep to work with!
I think Bill McAuliffe is the best. Always helpful and has gotten me out of a lot of jams.
Goes Above and Beyond
I work with Bill McAuliffe and a lot of times we are buying switches but often we have off the wall or weird equipment that we have to find and Bill often times goes above and beyond. He may not always be able to get us the best price, but we definitely come back for the Service and effort.
Excellent Customer Service
I have worked with PICS Telecom for years and it has been a wonderful experience. Every one is very supportive and provides excellent customer service. Bill McAuliffe always goes above and beyond to address our needs and locate (or in some cases, build) difficult-to-find equipment.
Worked with Bill McAuliffe finding some much needed, hard to find parts. He hooked me up and was a pleasure to deal with. Will definitely buy from again!
Found PICS Telecom during a online search for secondary market equipment. Had a conversation with Bill and he helped me find the equipment I was looking for and gave me a great price! I have completed 2 other transactions with him since then. This is a wonderful company to work with, Thanks Bill for all of your help, you have been awesome to work with and I look forward to working with you on future equipment needs.
Never Let Us Down
We have worked with Bill several times on several projects and Bill has never let us down. He is always quick to respond to our questions and can acquire specific gear we are looking for within a very short period of time.
Always Competitive Pricing
Bill is always very helpful on getting the equipment we need. He is fast in response time and always competitive pricing. If there is any issues with the equipment after receiving it he has replaced it with no questions. In short a good person / company to deal with.
Quick Responses, Quality Products
I appreciate the quick response and shipping. I try to check with you any chance I get when I need to purchase Ciena gear. You have great pricing and I have not received a defective unit yet so I know that I will get a quality part when I purchase thru you.
Look forward to doing more business
Thank you and it’s been a pleasure working with you and your team! I look forward to doing more business with you in the future!
Top of My List
I have been pretty fortunate lately in regards to equipment failures and replacements, but PICS has always been (thanks to the quality of service I’ve received from you) at the top of my list when I do have a need.
I will not hesitate to recommend you and your company
You and your company did an excellent job with the Nortel C1500 core repair and purchase. We did test both units upon receiving them, and they tested as advertised…If ever the occasion comes up with a neighboring telco in need of your services I will not hesitate to recommend you and your company.
ALWAYS THERE TO HELP
PICS TELECOM has always been there to help! When I reach out to Bill, he is usually able to get me what I need or help point me in the right direction. They have done an outstanding job on repairs of some equipment and provided me with options to buy other gear. Bill even helped me go to bat against UPS when they DESTROYED a $10,000.00 Fujitsu card in shipment. He certainly did not have to intervene and help with that claim but he was 100% there to help. Great guy and a great company!!
Excellent company and fantastic team
Bill McAuliffe and team have always been wonderful to work with. Bill is helpful and diligent and has helped me find necessary equipment many times when I had a short time window or needed something unique. Really appreciate the support over the past 15+ years.
Working with PICS
Bill and his group are always very responsive. Inventory is always up to date. Any warranty issue has been dealt with quickly and easily.
Great communication, responsiveness, and get it done attitude equaled a big win for us.
We had a bit of unexpected excess capital to spend and were nearing year end.
On short notice Bill and the PICS Telecom team delivered on a couple new servers we had planned for the following year– receiving it before the end of the year warehouse inventory shutdown.
Great communication, responsiveness, and get it done attitude equaled a big win for us. We were able to start configuration and installation of the new servers starting right after the new year and got that all in and ready well ahead of schedule.
Great to Deal With!
Bill at PICS always responds fast and tries to get us what we need, when we need it.
I really like working with PICS as they have helped us out in a bind, many times. Their products are great and if I ever have problems, PICS takes care of the issue right away. Very impressed with this company.
Responsive and Trustworthy
Bill McAuliffe from PICS Telecom has been an absolute pleasure to work with. His responsiveness to DFN’s requests has been exceptional, ensuring that we receive timely solutions. Bill stands behind the products he sells, giving us complete confidence in our purchases.
Excellent Customer Experience
I have worked with Bill and his team for over 10 years as a manager at several different telecom companies. Everywhere I go, I make sure that PICs Telecom and Bill, specifically, is added to our preferred vendor list. They are responsive, timely, and professional. If they do not have the units in stock, they track them down. If we have issues with defective equipment, they resolve the issue quickly and without drama. I will continue to use PICs Telecom as a preferred vendor as long as I am active in the industry. Great company to work with.