PICS TELECOM has always been there to help! When I reach out to Bill, he is usually able to get me what I need or help point me in the right direction. They have done an outstanding job on repairs of some equipment and provided me with options to buy other gear. Bill even helped me go to bat against UPS when they DESTROYED a $10,000.00 Fujitsu card in shipment. He certainly did not have to intervene and help with that claim but he was 100% there to help. Great guy and a great company!!