I have worked with Bill and his team for over 10 years as a manager at several different telecom companies. Everywhere I go, I make sure that PICs Telecom and Bill, specifically, is added to our preferred vendor list. They are responsive, timely, and professional. If they do not have the units in stock, they track them down. If we have issues with defective equipment, they resolve the issue quickly and without drama. I will continue to use PICs Telecom as a preferred vendor as long as I am active in the industry. Great company to work with.