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Metaswitch Support and Maintenance
JTD TechAdvisors & PICS Telecom Partner to Introduce New Metaswitch Support Options

Partnership gives service providers access to experienced Metaswitch engineers, flexible support options, and potential cost savings.

Our partner, JTD TechAdvisors, recently launched a dedicated Voice Network Services practice led by Maya Henderson, a former Metaswitch executive whose leadership responsibilities included Worldwide Support and Professional Services. The practice includes senior engineers with extensive experience supporting Metaswitch platforms and complex voice networks. As operators evaluate the future of their voice networks, some are preparing for platform migrations while others are focused on extending the reliable service life of their existing Metaswitch environments. Both strategies require access to experienced technical resources that understand the platform and the operational demands of service provider networks.
Beyond traditional break/fix support, JTD provides advanced troubleshooting, outage response, root cause analysis, architectural reviews, operational guidance, and strategic recommendations to improve platform stability and reduce operational risk over time.
Whether your objective is to support a planned migration, extend the life of your current Metaswitch platform, or simply gain access to a more responsive and experienced support organization, we’d welcome the opportunity to introduce the team and discuss your requirements.
The offering provides operators with:
- Typically 40-50% lower cost than traditional Metaswitch support contracts
- Flexible month-to-month and annual engagement options
- Direct access to senior engineers with extensive Metaswitch experience
- A high-touch support model built around understanding your network, operations, and business objectives
If you are a service provider interested in evaluating alternative Metaswitch maintenance and support options contact TELECOMCAULIFFE – A PICS Telecom Team to discuss your environment and arrange an introduction.
JTD TechAdvisors is a boutique consulting firm specializing in telecom cost optimization for communications service providers and private equity firms.

The TELECOMCAULIFFE Difference
TELCOMCAULIFFE, A PICS Telecom Team, is a leading global distributor of telecom products and network equipment, offering an expansive selection of new, surplus, and refreshed products from over 1000 manufacturers. When you buy from the TELCOMCAULIFFE Team you’ll experience a wide range of benefits that not all OEMs or vendors offer.
- 7 Experienced Dynamic Professionals Working to Ensure the Best Pricing, Quickest Turnaround, And Highest Quality Equipment
- Standard Lifetime Warranty with Advanced Replacement
- State-of-the-Art Test Facilities and Repair Services
- 24/7 Online Customer Service
- Dedicated Marketing Professional to Sell Your Surplus Equipment
- Follow-Up Process to Ensure Customer Satisfaction
